Frequently Asked Questions

Is the East Windsor Ambulance Association a for-profit private business?

No, the East Windsor Ambulance is a Non-Profit 501c3 non-stock corporation and functions similarly to the Warehouse Point and Broad Brook Fire Departments, The East Windsor Visiting Nurse Association, the Warehouse Point Library, The East Windsor Scout Hall, Tolland County Mutual Aid Dispatch, and the American Red Cross. 

Do any of the officers or employees take home profits from the association?

No, The Chief of the East Windsor Ambulance Association earns a salary. The Paramedics and Emergency Medical Technicians of the association work for an hourly wage for the shifts that they work. All revenues generated are for the operation of the organization. 

Are the financial records of the organization subject to a professional outside audit?

Yes, a complete audit of all financial activity is conducted each year by Accounting and Auditing Services, LLC 115 Elm St. in Enfield CT, 06082 860-745-2500, an independent auditing firm. 

How much revenue does the Town of East Windsor provide the East Windsor Ambulance?

The answer is none. We are provided a small facility that includes some utilities and some repairs at no cost. 

What expenses is the East Windsor Ambulance responsible for?

  • Billing services 
  • Ambulance purchases
  • Medical equipment purchases
  • Employee uniforms
  • Employee training and certification
  • Facility cleaning and upkeep
  • Financial audit
  • Fleet maintenance
  • Vehicle fuel
  • Computer hardware and software
  • Communication equipment
  • Vehicle tracking
  • Insurance including general liability, automobile, and workers compensation
  • Medical supplies and medication
  • Payroll and payroll taxes
  • Scholarships
  • Internet and telephone

Do other communities the size of East Windsor provide funding to their community ambulance?

Most communities do provide some revenue to their EMS systems. 

Do all communities provide the same level of care?

No, The East Windsor Ambulance Association provides the highest level of Paramedic pre-hospital emergency medical care available in the State of Connecticut. Many towns still have basic life support ambulances staffed only by Emergency Medical Technicians. They utilize paramedics services from other towns or from some commercial ambulance services. 

Is there an ambulance fee for our treatment?

Yes. all ambulance services in the State of Connecticut now bill their patients for the medical care they provide. This includes services that have volunteers or paid employees. Most ambulance services in Connecticut charge the same universal user fee. All ambulance service fees are regulated by the State of Connecticut Office of Emergency Medical Services. The fee schedule determines how much we can charge.

Can we bill patients that refuse care or transportation to the hospital?

We cannot bill for patients that refuse to be transported or refuse to be treated. We also cannot bill for calls we are canceled for or for fire and police emergency standbys. 

Do we accept a patient's insurance?

The East Windsor Ambulance submits all claims to your insurance directly. If you provide us with your insurance information, we will submit it. This includes private medical insurance, government programs, worker's compensation, auto claims, etc.

Do we accept what an insurance company is willing to pay?

Government health programs supersede the State of Connecticut's ambulance fees schedules such as Medicare, Medicare Advantage, Tricare, and Medicaid. The government decides how much they will pay and what your co-pay is. In these cases, we are required to accept them.

For private insurance, as a 911 emergency service provider we are not required to participate in-network. We now find that most insurance companies do reimburse ambulance transports at in-network rates. However a few have specific plans that will not pay out of network, which then makes the balance the patients responsibility.

Can you pay your bill online?

Yes, Please enter your Run Number below and click Pay Now. We accept PayPal, American Express, Discover, MasterCard, and Visa.

Run Number

Do we send overdue accounts to a collection agency?

YES, But this is the last resort. We work hard to get your insurance provider to pay with the information that you provide. Co-pays and deductibles are the patient's responsibility. We do follow what is considered normal medical business practices including the use of an outside collection agency. We also provide monthly payment options, which usually require the bill to be paid in 12 months. We also have the ability for you to pay by credit card. The collections agency we use is Kason Credit Corporation 423 Hazard Ave Enfield CT 860-749-4999.

If you have questions, please contact us using the contact information page.


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The EWAA provides at no charge a File of Life. The File of Life is a foldable form and magnetic pouch that is placed on your refridgerator door. Learn more.